Privacy Policy
At Orowoods, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting www.orowoods.com or when booking your stay with us.
1. Information We Collect
We may collect the following information:
- Full Name, Email Address, Phone Number, Booking Details
- Payment Information (processed securely through third-party payment gateways)
- IP Address and Browser Information
- Website usage information through cookies and analytics
2. How We Use Your Information
Your information may be used to:
- Process reservations and enquiries
- Confirm bookings and communicate important updates
- Improve our website and guest experience
- Respond to customer service requests
- Send promotional offers (only if you choose to receive them)
- Comply with legal obligations
3. Sharing of Information
We do not sell or rent your personal information.
Your information may only be shared with:
- Secure payment processors
- Technology providers assisting in website operations
- Government authorities when required by law
4. Data Security
We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction.
5. Cookies
Our website uses cookies to improve user experience and understand website performance. Please refer to our Cookie Policy for more information.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
7. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where legally permissible
- Withdraw marketing consent at any time
8. Changes to this Policy
We may update this Privacy Policy periodically. Any changes will be published on this page.